F.A.Q.

Creating an account is simple and Easy. You can register using your Facebook, Google or Email Address here to experience more benefits. You'll be the first to hear about the latest bestsellers, new products, exclusive offers, and shop 24/7 anytime anywhere from businesses in the BVI.

To purchase click on the Add To Cart option of the item(s) that you want. The item(s) will then be added to your Cart. You can either view your shopping cart or Pay Now. Items in My Shopping Cart are not reserved for you and are available for other people to buy so make sure you act fast if there’s something you really want. Items will not be reserved from stock until you have paid for them. If an item goes out of stock it will be shown as 'item is currently unavailable".

We accept multiple methods of payment such as Credit Cards, ATH Movil, E-Wallet, and Cash On Delivery (COD).

A wishlist enables customers to save their favorite product(s)/service(s) and pick up where they left off when they return.

Compare allows you to compare products/services—prices, options, vendors, types, and more.

For anything you need with an order the fastest way to get help is to contact the vendor, you have ordered from directly. They will provide you with full assistance.

• Go to your Orders page (you will need to log in first if you haven't already. 
• Locate the order in the list and you will find its status. You can also recheck the details.
• If you need further help, click on the "Contact Seller" link to send the Vendor your message

You will receive their reply by email and a copy will also appear in your My Island Hub inbox. Our Vendors aim to reply to all messages within 2 working days. 

E-wallet is not only a convenient payment method allowing buyers to pay efficiently via Credit Cards, ATH Movil, and more. It also simplifies the process of shopping online 24/7 securely.\

 Apply your wallet balance to purchase any product/service on My Island Hub. No need to constantly enter your payment details. You can simply add credit to your wallet via any credit card, ATH Movil, and more to shop locally.

Make sure you have sufficient funds. If you have confirmed that you have available funds, there may be an issue with:

• Your billing address - is it correct and complete?
• Your 3-digit CV2 number on the reverse of your card - is it correct?
• Your card's speed limit - have you made multiple purchases elsewhere within a short space of time?

Yes, you can edit the following details of your order as long as it has not been processed for shipping or delivery.

• Shipping/Delivery Details
• Quantity ( As per availability)
• Size ( As per availability)
• Color ( As per availability)
• Contact Details

Please login to your myislandhub.co account->My Account->My Orders->Modify Order.

Any item marked as "Out of Stock" with any seller, is not available for purchase . You can click on "Notify" to be notified when the item is available for purchase.

Yes, you can download your invoice(s) by following the steps below:

1. Go to My Accounts
2. My Orders
3. Select the most relevant "Order ID" from "My Orders"
4. Click on "Download Invoice" for the PDF file.

Log into your My island Hub account and click through to Account>settings>my details. There you can choose to 'edit'  your password, email address, contact number, and address details.

Once your item has been shipped/Delivered a ‘Review required’ prompt will show up in the Myislandhub  Dashboard area. Click through to leave either a positive, neutral, or negative review for the seller plus a comment. If you have a question for the seller please do not leave it in the review section, send them a message by clicking on the envelope icon on their storefront or on any of their items for sale.

If review if left unjust or left incorrectly we may remove it without further contact.

Rating your experience helps us to improve the quality of sellers that we have on our platform. The seller rating option will only be available to those who would have bought something or communicated with the seller.

You can skip the shipping fees with free pick up at the vendor’s listed pick up locations where the in-store pickup is available. After placing your order and selecting local pickup at the checkout, the vendor’s in-store pickup hours and days of availability will be presented. Upon completion, your order will be prepared and ready for pick up within 1 to 2 business days. Please have your order confirmation email with you upon your store visit. Please visit our Shipping/Delivery Policy for more information.

This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to, the seller will have specified the shipping times on the shipping details section on their listing. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you want more information contact the seller by clicking on the "Ask A Question" on the Vendors Page. Please visit our Shipping/Delivery Policy for more information.

For anything you need with an order the fastest way to get help is to contact the vendor, you have ordered from directly. They will provide you with full assistance.

• Go to your Orders page (you will need to log in first if you haven't already. 
• Locate the order in the list and you will find its status. You can also recheck the details.
• If you need further help, click on the "Contact Seller" link to send the Vendor your message

You will receive their reply by email and a copy will also appear in your My Island Hub inbox. Our Vendors aim to reply to all messages within 2 working days. 

In order to close your account please email Support@myislandhub.co and provide us with your account name or email address, we will then close your account and advise when it is done.