F.A.Q.

Yes, My Hub Bookings uses secure payment processing to ensure that all transactions are safe and secure.

A business can manage its bookings through Myislandhub.co user-friendly dashboard, where they can view, modify, or cancel bookings, and communicate with customers.

Yes, Myislandhub offers customer support for the booking feature, and businesses can reach out to the support team for assistance or troubleshooting.

My Hub Booking is a tool that allows businesses of all types to create a customer online booking system that operates 24/7.

A business can set up a customizable booking page that customers can access online. Customers can then select the desired service, date, and time, and complete the booking process by paying online.

My Hub Bookings is suitable for any type of booking or rental business, such as hotels, restaurants, spas, rental services, and much more.

Yes, with My Hub Bookings, customers can make bookings 24/7, even outside regular business hours.

My Hub  E-Invoicing allows businesses to create electronic invoices to send to customers with a view item and payment link included in the invoice.

Yes, you can track all credits and debitors to your business using Myislandhuh. co-E-Invoicing account.

To use E-Invoicing on Myislandhuh.co, you will need to sign up for an E-Invoicing and upload your products/services. You can then add your client information and generate e-invoices by selecting the client, products/services, and selecting 'Send Invitation to Buyer' to send the e-invoice to the client to be paid.

The My Island Hub seller app is a mobile application that allows vendors to manage their listings, orders, and customer interactions on the My Island Hub Marketplace.

The My Island Hub seller app is available for download on the App Store and Google Play Store. Simply search for "My Island Hub seller" and download the app.

Yes, you can manage all aspects of your vendor account on the My Island Hub seller app, including your product listings, order management, and customer communications.

To add or edit your product listings, simply go to the "Products" tab on the app and select "Add Product" or "Edit Product" respectively. You can then fill out the necessary information, such as product name, description, price, and images.

Yes, you can fulfill orders and manage shipping on the My Island Hub seller app. You can view and process orders, print shipping labels, and track shipments all from the app.

You can communicate with customers through the app's messaging system. Simply go to the "Messages" tab and select the conversation with the customer you wish to message.

 If you need help or support with the My Island Hub seller app, you can contact our customer support team via the "Help & Support" tab on the app. You can also access our knowledge base and FAQs for quick answers to common questions.

Creating an account is simple and Easy. You can register using your Facebook, Google or Email Address here to experience more benefits. You'll be the first to hear about the latest bestsellers, new products, exclusive offers, and shop 24/7 anytime anywhere from businesses in the BVI.

To purchase click on the Add To Cart option of the item(s) that you want. The item(s) will then be added to your Cart. You can either view your shopping cart or Pay Now. Items in My Shopping Cart are not reserved for you and are available for other people to buy so make sure you act fast if there’s something you really want. Items will not be reserved from stock until you have paid for them. If an item goes out of stock it will be shown as 'item is currently unavailable".

We accept multiple methods of payment such as Credit Cards, ATH Movil, E-Wallet, and Cash On Delivery (COD).

A wishlist enables customers to save their favorite product(s)/service(s) and pick up where they left off when they return.

Compare allows you to compare products/services—prices, options, vendors, types, and more.

For anything you need with an order the fastest way to get help is to contact the vendor, you have ordered from directly. They will provide you with full assistance.

• Go to your Orders page (you will need to log in first if you haven't already. 
• Locate the order in the list and you will find its status. You can also recheck the details.
• If you need further help, click on the "Contact Seller" link to send the Vendor your message

You will receive their reply by email and a copy will also appear in your My Island Hub inbox. Our Vendors aim to reply to all messages within 2 working days. 

E-wallet is not only a convenient payment method allowing buyers to pay efficiently via Credit Cards, ATH Movil, and more. It also simplifies the process of shopping online 24/7 securely.\

 Apply your wallet balance to purchase any product/service on My Island Hub. No need to constantly enter your payment details. You can simply add credit to your wallet via any credit card, ATH Movil, and more to shop locally.

Make sure you have sufficient funds. If you have confirmed that you have available funds, there may be an issue with:

• Your billing address - is it correct and complete?
• Your 3-digit CV2 number on the reverse of your card - is it correct?
• Your card's speed limit - have you made multiple purchases elsewhere within a short space of time?

Yes, you can edit the following details of your order as long as it has not been processed for shipping or delivery.

• Shipping/Delivery Details
• Quantity ( As per availability)
• Size ( As per availability)
• Color ( As per availability)
• Contact Details

Please login to your myislandhub.co account->My Account->My Orders->Modify Order.

Any item marked as "Out of Stock" with any seller, is not available for purchase . You can click on "Notify" to be notified when the item is available for purchase.

Yes, you can download your invoice(s) by following the steps below:

1. Go to My Accounts
2. My Orders
3. Select the most relevant "Order ID" from "My Orders"
4. Click on "Download Invoice" for the PDF file.

Log into your My island Hub account and click through to Account>settings>my details. There you can choose to 'edit'  your password, email address, contact number, and address details.

Once your item has been shipped/Delivered a ‘Review required’ prompt will show up in the Myislandhub  Dashboard area. Click through to leave either a positive, neutral, or negative review for the seller plus a comment. If you have a question for the seller please do not leave it in the review section, send them a message by clicking on the envelope icon on their storefront or on any of their items for sale.

If review if left unjust or left incorrectly we may remove it without further contact.

Rating your experience helps us to improve the quality of sellers that we have on our platform. The seller rating option will only be available to those who would have bought something or communicated with the seller.

You can skip the shipping fees with free pick up at the vendor’s listed pick up locations where the in-store pickup is available. After placing your order and selecting local pickup at the checkout, the vendor’s in-store pickup hours and days of availability will be presented. Upon completion, your order will be prepared and ready for pick up within 1 to 2 business days. Please have your order confirmation email with you upon your store visit. Please visit our Shipping/Delivery Policy for more information.

This can vary based on the delivery method that the seller has provided or that you have chosen, as well as where the item is being delivered from or to, the seller will have specified the shipping times on the shipping details section on their listing. Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen. Some sellers use shipping services that will allow you to track the delivery. If you want more information contact the seller by clicking on the "Ask A Question" on the Vendors Page. Please visit our Shipping/Delivery Policy for more information.

For anything you need with an order the fastest way to get help is to contact the vendor, you have ordered from directly. They will provide you with full assistance.

• Go to your Orders page (you will need to log in first if you haven't already. 
• Locate the order in the list and you will find its status. You can also recheck the details.
• If you need further help, click on the "Contact Seller" link to send the Vendor your message

You will receive their reply by email and a copy will also appear in your My Island Hub inbox. Our Vendors aim to reply to all messages within 2 working days. 

In order to close your account please email Support@myislandhub.co and provide us with your account name or email address, we will then close your account and advise when it is done. 

An E-Store with Myislandhub.co is an online platform where you can buy and sell products and services in a digital format. It allows businesses and individuals to establish an online presence and reach a wider audience, while customers can browse and purchase from the comfort of their own homes. 

Myislandhub.co offers a secure and user-friendly platform for e-commerce transactions, making it easy for both buyers and sellers to conduct business online.

An E-Invoicing Account on myislandhub.co is an online module that allows businesses to create and send electronic invoices. It helps to streamline the invoicing process, reduce paperwork, and improve efficiency. With an E-Invoicing Account, businesses can track their invoices, receive notifications when they have been paid, and view payment history.

My Hub Booking is a tool that allows businesses of all types to create a custom online booking system that operates 24/7 and 365 days a year to help your business grow.

Yes, Myislandhuh.co provides a mobile app for both Ios and Android to manage your business.

The My Island Hub seller app is a mobile application that allows vendors to manage their listings, orders, and customer interactions on the My Island Hub Marketplace.

Signing up is simple and easy, Just register here.  Once your application has been submitted, it will be reviewed by the team within 24 hours. Once approved you receive via email your credentials to access your shop.

Anyone can create an account to sell on Myislandhub.co.

Myislandhub. co focuses on SMBs and people who make and sell products from their homes, myislandhub.co's focus is to establish a marketplace platform that is accessible by anyone who wishes to step into the E-commerce world of business. As a business, we noticed that it was getting harder for our local businesses to make sales as they were losing time and money switching between various channels to list, promote and manage products or services, and communicate directly to buyers. That makes it hard for local businesses to offer quality services and thrive. Myislandhub. co offer E-commerce features to simplify and facilitate the online buying and selling process.